Video Tools:
A review of tools for meeting online

Two people trying to reach eachother through a window

We have suddenly found ourselves in a situation where everything involving other people needs to be remote.

How do we choose our tools?

Right now I'm prototyping online classes for GenieLab and teaching an online class with The School of Machines, Making, and Make-Believe, so I spent some time researching online video tools for learning. Here are my results.

Choosing a tool

Here some things to consider when choosing a tool for video calls: price, security, privacy, number of participants, ease of use, stability, accessibility, and internet consumption.

You also might want features like screen sharing, breakout rooms, chat, or an automatic recording of your call.

Popular Free Tools

Name Users Viewers Why use? Problems
Jitsi 50 n/a FOSS; Phone NO Firefox
Google Meet 250 100K CC; Phone Edit: now $0; Privacy
Zoom 100 n/a Features 40m limit; Security; Privacy!
Skype 50 n/a Familiar Account problems
Whereby 4 4 Easy to use Tiny
Google Hangouts 10 150 CC; Familiar Privacy
Discord 9? 50 Familiar? Signup overhead
Jami 2? n/a FOSS Crashes; Bad UX
Facebook 50 n/a Familiar Facebook only; Minimal; Privacy

Test Notes

I did a test call with some friends recently, here are some quick notes on the different tools

  • Jitsi Video Conferencing: Excellent open source option. Very easy to join and set up a call. Connection is unfortunately heavy on my 5 year old laptop. The app unfortunately uses data by default, so turn it OFF if you need. Issues with Firefox. They are working on it? Can join by phone, sounded okay but not great.
  • Google Meet: Popular. I couldn’t create a meeting with my normal account, used my nonprofit account. Had to approve each attendee manually. Closed captioning also helped me to slow down and enunciate. Very easy to join and use. Can join by phone but it sounded like everyone was underwater.
  • Zoom: Popular, unfortunately with many privacy and security concerns. Downloadable application. Participants can also join in-browser without accounts (though none of our testers managed it). Audio didn’t work when someone tried to join with Firefox. So many features: whiteboard, breakout rooms, speaker or grid view, screen share and remote access. 40 minutes max for free accounts (as many as you want, you can daisy chain them).
  • Skype: Popular. Many people already have the software. One of the major problems is that people get locked out of their accounts arbitrarily, and getting access again seems impossible. The solution is to make an entirely new account (or somehow join without an account? ) and this is difficult psychologically and logistically.
  • Whereby: (formerly Appear.in) 4 people max. Very easy for new users (no downloads, no accounts). I've spent over a hundred hours trying to help new users troubleshoot Google Hangouts and Skype, so the lack of overhead (click and it works) is invaluable to me. Hilariously the link stays the same so if one meeting runs late the next person might join you.
  • Google Hangouts: Group video-conferences, including screen-sharing for 10 guests (150 for non-video).
  • Discord: 9 video participants (50 viewers?) and a high user overhead for signup.
  • Jami: Free open source option. Download software to computer. The UX is bad, it crashed repeatedly. I’m cheering for this one but it’s not usable for me right now.
  • Facebook Messenger Video Chat: 50 video participants, need Facebook account. Very minimal, no screen share.

Thanks to: Ida, Nomi, Isabella, Martin, Ophira, Kofi, Raphaël, Elsa, Lynn, Rebecca, Evelyn, Jean-François for testing help!

More Video Tools

Drawing of person at computer

Livestream Tools

If you or are hosting single-person lectures, monologues, or solo performances you can try live streaming.


Name Users Viewers Why use? Problems
Twitch 1 100K+ Popular 0 Viewers; Trolls
Facebook live 1 100K+ Audience Facebook only
Youtube Livestream 1 100K Audience Need OBS or other
Twitter Live 1 100K Audience Twitter only
Instagram Live 1 100K Audience Insta Only
Discord 9? 50 Audience? Signup overhead
Autistici 1 100K ? Untested
Vimeo 1 100K Quality? $$$
DailyMotion 1 100K Quality? $$$?
Drawing of a lightbulb

5 tips on video calls

If you want more tips on connecting online, check out this post.

  • Welcome people when they arrive. Treat the virtual space as an actual space.
  • Plan a buffer period at the beginning of the call (especially the first one) for troubleshooting and getting comfortable with tech.
  • If you publically share your join link, uninvited guests may appear to do some performance art or troll you.
  • Video on or video off? Video on is great for engagement but is data-heavy and can feel uncomfortable for people.
  • Attention and engagement are harder online. Invest in clear structure (goals and steps); great communication; and make time for people to connect.

Additions?

Let me know if you have notes or experiences that could be added to improve this document.

I also wrote about major challenges and new possibilities when teaching online.